Our service is specifically aimed at clients who are utilizing dedicated hosting environments such as AWS, Rackspace Cloud, or similar. While our core competency is managing Linux environments, we can also monitor Windows-based operating systems as well.
The primary components of our offerings are as follows:
Maintenance & Upkeep: Our team manages your server, updating software and making adjustments to maintain optimal and safe operation. See also: Why do websites need updates?
Monitoring: Monitoring is essential. We monitor your site across multiple criteria to detect any issues, often before downtime even occurs.
Response: We respond within 15 minutes - 24 hours a day, 7 days a week.
How Our Service Differs
Many hosts provide managed services. However, their "management" is not a complete solution. They often just check to make sure your servers are on or off, and connectivity is up or down. They do not specialize in dealing with the software on a server. This means your content management system or other back-end software is not included in their diagnostics. As such, their detection of downtime may simply result in you knowing there is an issue, but having no handy resolution to the matter. This is just managed detection, not managed support.
Our approach differs greatly. Clients who are enrolled in 24/7 monitoring in addition to having a retained services agreement know that regardless of the issue, an entire team is in place to handle their issue, regardless of time of day or day of the week.