24/7 Website Support, Monitoring and Maintenance Services Company

We offer full coverage for outages, uptime with 24/7 monitoring and a 15-minute guaranteed response.

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New Possibilities Group, LLC

1033 Route 46 East, Suite 107
Clifton, NJ 07013
(855) 674-7687

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24/7 Website Support, Monitoring and Maintenance Services CompanyNPG1033 Route 46 East, Suite 107 Clifton, NJ 07013We offer full coverage for outages, uptime with 24/7 monitoring and a 15-minute guaranteed response.

Website uptime monitoring & support company.

Your company is online every minute of every day. Is someone watching to make sure it's operating properly? And if something goes wrong, who will help? Our 24/7/365 maintenance plan covers this and more.

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24/7/365 Website Support

Why 24/7/365 Website Support?

Websites, web applications and APIs are in some ways similar to physical infrastructure. They require upkeep, monitoring, and maintenance to stay in optimal condition. The only difference between a building and a website, however, is that a website can simply blow up with almost no notice. If that happened to your building, you'd be looking at a large insurance claim. Luckily, on the web, it's often easy enough to mitigate these outages with some planning and recover quickly if the worst does happen. Of course, that is if you have planned correctly.

Our service offering is a holistic approach that includes not just monitoring, but regular software updates, security scans, and upgrades to avoid worst-case scenarios. Our monitoring packages are looking at your site performance on a regular basis trying to pre-determine any issues. And, if the worst case happens, our team responds within 15 minutes, guaranteed.

Service Overview

Our service is specifically aimed at clients who are utilizing dedicated hosting environments such as AWS, Rackspace Cloud, or similar. While our core competency is managing Linux environments, we can also monitor Windows-based operating systems as well.

The primary components of our offerings are as follows:

Maintenance & Upkeep: Our team manages your server, updating software and making adjustments to maintain optimal and safe operation. See also: Why do websites need updates?

Monitoring: Monitoring is essential. We monitor your site across multiple criteria to detect any issues, often before downtime even occurs.

Response: We respond within 15 minutes - 24 hours a day, 7 days a week.

How Our Service Differs

Many hosts provide managed services. However, their "management" is not a complete solution. They often just check to make sure your servers are on or off, and connectivity is up or down. They do not specialize in dealing with the software on a server. This means your content management system or other back-end software is not included in their diagnostics. As such, their detection of downtime may simply result in you knowing there is an issue, but having no handy resolution to the matter. This is just managed detection, not managed support.

Our approach differs greatly. Clients who are enrolled in 24/7 monitoring in addition to having a retained services agreement know that regardless of the issue, an entire team is in place to handle their issue, regardless of time of day or day of the week.

Maintenance & Backups

Maintenance & Backups

Included in every agreement is regular server maintenance routine which our system administrators will perform to ensure all of the essential components of your server are updated and secure. This means core operating system components, web servers such as Apache, scripting languages such as PHP, databases including MongoDB, Postgres and MySQL, and any other essential components that your website or application relies on to operate.

In addition, we provide daily backups to an offsite, secure location, which enables us to rollback in the case of a catastrophic outage, development error, or any other circumstances that may require a restoration.

Maintenance & Backups

Monitoring

Monitoring is more than just watching to see if a server is up or down. Our software is intense, yet carries a low resource footprint. We'll install our monitoring software on your server, and then will monitor across a variety of criteria to see any issues before they arise. Among the items we are watching on an ongoing basis:

HTTP Uptime

Web Server Status

CPU Usage

Disk Usage, IO & Available Space

System Load

Memory Usage

MySQL / MongoDB / SQL Server Status, connection time, threads, uptime.

Network Connection

Page Speed

Ping

Processes

Response Escalation

Having a plan in place is essential. After all, what's the point of monitoring if you can't fix the issue? Our team is prepared to respond to any issues within 15 minutes. This means, if an alert or warning comes our way, someone will be on call to handle within the prescribed timeframe. The responding specialist will be empowered to discuss the issue with the host directly, escalate as needed, and make the necessary triage fixes to bring your site back.

Often, issues also need development support. For our customers who have a retained services agreement, the specialist will escalate as necessary directly to the developers - even if our account teams are offline at the time. This ensures the quickest possible escalation from system administrator to developer possible.

Pricing

Pricing is dependent on a variety of factors including:

  • Total servers monitored.
  • Any additional monitoring requirements such as load balancers, firewalls, etc.
  • Additional SLA guarantees.
  • Services monitored above and beyond the normal criteria.
  • Hosting environment and access levels.

Getting Started & Onboarding

Getting started with 24/7/365 monitoring and maintenance is relatively simple. First, we'll schedule a kick-off call to introduce your account manager and summarize the onboarding process. The first bit of homework for you is to determine the proper access credentials and provide that to our team. All access credentials are securely stored in our password management facility.

From there, our team will install the monitoring software onto your server(s). This software carries a low-resource footprint and is essential for proper monitoring. Because of the access required, we do request root-level access so the software operates properly.

After the software is installed, the rest is pretty much hands-free. NPG can provide you with updates when necessary, but for the most part, the day-to-day operations go on autopilot, leaving you to focus on running your business.

Sample Scenario

In the event of downtime or any catastrophic alerts, you can expect to hear from us once we've diagnosed the issue. To best illustrate, let's create a hypothetical scenario for a client who has both monitoring and retained services with NPG. It's 3AM, and your site is not responding...!

  1. Our monitoring software has picked up an outage, and a system administrator is pinged to look into the issue.
  2. Within 15 minutes, the sysadmin has logged in and is troubleshooting.
  3. If necessary, the sysadmin can and will contact the host to escalate. Otherwise, they will simply restore access by restarting or repairing any processes that may need a refresh.
  4. If a development issue arises, our sysadmins will reach directly to the developers to escalate the issue and work towards a resolution. 
  5. In the event of long-term outages, expect to hear from us soon. Otherwise, we'll contact you the next available business hour to report back on the incident, steps taken to resolve, and what the current stability level is.

Get Started With Your Project.

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What do you need help with?
Website Design / DevelopmentWebsite Design / Development

Website Design / Development

Custom Mobile or Web Application DevelopmentCustom Mobile or Web Application Development

Custom Mobile or Web Application Development

Website Maintenance / MonitoringWebsite Maintenance / Monitoring

Website Maintenance / Monitoring

Marketing ServicesMarketing Services

Marketing Services

What Are you trying to accomplish with your project?

Custom Design a WebsiteCustom Design a Website

Custom Design a Website

Implement a CMSImplement a CMS

Implement a CMS

Develop Front-End CodeDevelop Front-End Code

Develop Front-End Code

Build a Custom CMS or Web ApplicationBuild a Custom CMS or Web Application

Build a Custom CMS or Web Application

Integrate a Theme For a CMSIntegrate a Theme For a CMS

Integrate a Theme For a CMS

Mobile App DevelopmentMobile App Development

Mobile App Development

Web Application DevelopmentWeb Application Development

Web Application Development

Cross-Platform DevelopmentCross-Platform Development

Cross-Platform Development

API DevelopmentAPI Development

API Development

CMS / Software Updates / UpgradesCMS / Software Updates / Upgrades

CMS / Software Updates / Upgrades

Continuous Website ImprovementsContinuous Website Improvements

Continuous Website Improvements

24/7/365 Monitoring24/7/365 Monitoring

24/7/365 Monitoring

Compliance AuditsCompliance Audits

Compliance Audits

SEOSEO

SEO

Pay per clickPay per click

Pay per click (CPC/PPC)

Paid SocialPaid Social

Paid Social

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Inbound Marketing

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