Web Maintenance Retainers & Team Augmentation Services | NP Group
NP Group provides flexible web maintenance retainers, offering continuous improvements, security updates, and on-demand support for your digital platforms. Learn how our agency ensures website reliability.
https://www.npgroup.net/support/web-maintenance-retainers/
Our team works with marketers, owners and product managers to support the day-to-day maintenance and iterative improvements of their properties. Clients have utilized our team with commitments ranging from 10 hours per month to 500!
Our experts can seamlessly enhance your team’s capabilities across a wide range of digital services. With flexible models of engagement, we provide design, development, and systems support to bridge gaps in your internal resources across multiple platforms.
NP Group has organized our team to provide reliable, on-demand digital production services. Most customers, regardless of the type of application or website, undergo the following process for onboarding:
Our team works to understand your company, properties, typical requests and areas where we can help.
We work to onboard your website or application by first creating a development environment, then running updates, security scans, and any necessary cleanup to ensure the platform is operating smoothly, safely and efficiently.
We then work to formalize deployment practices and workflows, and run through an initial deployment.
Our team will process most software updates and upgrades automatically. In addition, we'll begin the process of 24/7/365 monitoring and security services, if chosen.
Our team is now in place and prepared to assist you in your day-to-day tasks, whether they be improvements to your systems, updates to your content or upgrades to newer capabilities.
Our team works to understand your company, properties, typical requests and areas where we can help.
We work to onboard your website or application by first creating a development environment, then running updates, security scans, and any necessary cleanup to ensure the platform is operating smoothly, safely and efficiently.
We then work to formalize deployment practices and workflows, and run through an initial deployment.
Our team will process most software updates and upgrades automatically. In addition, we'll begin the process of 24/7/365 monitoring and security services, if chosen.
Our team is now in place and prepared to assist you in your day-to-day tasks, whether they be improvements to your systems, updates to your content or upgrades to newer capabilities.
Every maintenance customer is assigned an account manager. This person is responsible for your relationship with our team and internal resources. When you have a new request, you can call, email or utilize project management software to send the specifics of your task to your account manager. They will then collaborate with the team on our side to estimate the effort required, and begin scheduling or completing the work as requested.
All NP Group maintenance and improvement retainers are based on hourly rates. We offer these engagements via two possible relationships: monthly commitments and “agile” maintenance retainers.
For customers who have a steady stream of work, predictable tasks, or wish to hire full-time resources, monthly commitments make the most sense. This includes a block of time which is committed to on a monthly basis, typically with an overage discount. Such arrangements are recommended for customers who exceed 20 hours of work per month on a consistent basis.
Agile maintenance is much like a legal retainer. Customers make an initial deposit into a retained services account, and NP Group utilizes those funds as requests are made. When your account comes due for a refill, your account manager will reach out to discuss the refill amount and any discounts applicable. Each month, your account manager will also provide you with a report of time spent, and a list of each task. No task is ever completed without providing you with an estimation of the time required. The one exception would be for updates or upgrades, provided we have your permission to perform those updates automatically without approvals for the sake of safety and security.
There are no initial onboarding fees other than the time it takes to create your development environment, and update or secure your platform. We estimate the time necessary during our initial proposal and also outline precisely what we’ll be updating or upgrading, based on your particular situation.
Our SLA includes turnaround times based on the size of the retained services deposit. However, most all clients will hear from their assigned account manager within an hour of making a request, if not sooner. Total time to completion of a task, of course, depends on task complexity.
Getting started is as simple as scheduling a 1:1 consultation to discuss your property, your requirements and review our services in detail.
Jersey Strong: A New Jersey Digital Agency
The New Possibilities Group was founded in 2001 and has grown into a leading boutique digital agency. Our team of talented Web professionals strive to build solid, lasting relationships with clients in order to achieve their goals using the latest and greatest technologies.
882 Pompton Ave, Suite A-2
Cedar Grove, NJ 07009
(855) 674-7687
© 2001 - 2024 New Possibilities Group, Turning possibility into reality.