Agile Maintenance Retainer

Our on-demand web maintenance services allow you to utilize design and development resources as you require, not based on a monthly commitment.

Agile maintenance allows you to have the resources of an agency available to you when needed, without monthly commitments.

Our dedicated maintenance team is focused on providing you the support you require, to augment your existing digital efforts.

Were committed to providing fast, reliable maintenance and continuous improvement services. Find out how we approach ongoing relationships:

 

How does agile website maintenance work?

Agile website maintenance is much like a legal retainer. As opposed to a monthly commitment, you make an initial deposit into an account, from which any requested changes or improvements will be drawn on the basis of time spent. By doing this, clients can maintain an agency relationship without large, ongoing commitments.

How does agile maintenance work day-to-day?

All NPG maintenance clients will be serviced by our account services team.  You will be assigned an account manager who will manage your day to day requirements and requests.  All services provided by NPG are available for maintenance - design, development, administration, content creation, etc.

To submit requests, you simply email your account representative or submit a ticket to our helpdesk. Custom CMS and WordPress users can have the helpdesk installed directly into their CMS admin panel for quick and easy access. Our team will reply with a confirmation that the task was received, and either act on the request or provide more information for you to choose how you'd like to proceed.

Can new customers sign up for agile web maintenance?

Yes!   But, you will need to be onboarded which means setting up a development environment, hardening and securing your server, etc. We call this step "triage", which consists of our learning your ecosystem, locking out previous developers and fixing any issues we may have found. This is a great chance to change your hosting environment, too.

Is there a commitment required?

There is no ongoing commitment required. Clients must make an initial deposit to fund the account, and when depleted, renew with predefined amounts. Currently, our minimum initial deposit is $10,000, with renewal options starting at $2,000.

What if I don't use all of our hours?

Hours only expire one year after their last account usage. This rarely happens, however.

How it works

If you are an existing customer, maintenance is easy.  We already have a development sandbox for you and an infrastructure to work with.

For new customers, we will need to know the following:

  • What framework powers your site?  (WordPress, Drupal, Joomla)
  • Has it been kept up to date?  
  • Do you have all login information to the system and the server?
  • Is your current developer cooperative or has he/she gone rogue?
  • What are the current concerns and the first list of fixes you need implemented?

From there, our recommendations are usually to:

  • Create a safe development environment to perform the first set of updates and serve as a sandbox for future development;
  • Lock out the previous developer;
  • Update and upgrade the current site to ensure security and safety.

Sound like a plan?  Contact us to get started.

Our Other Website Maintenance & Support Services